Enterprise Customer Dashboard
2015 | Designer & Researcher
This was a proof of concept I was asked to pull together to help our large enterprise customers track their purchases, manage previous orders, and submit new sales inquiries without having to manually input their orders through sales.
Sale Associates can also leverage the platform by tracking historical customer data to identify new opportunities such as refresh cycles.
ENTERPRISE CUSTOMER PLATFORM
In a conversation with my VP about how Lenovo can elevate its customer experience, we talked about the key pain points our customers struggle with today regarding their end-to-end experience with us.
One core area was product ordering and shipment. There is very little transparency in today's process since everything is handled through a sales representative. By understanding this feedback, I was able to propose a few ideas on how we can improve this part of our company experience.
I designed a new concept that would provide a platform for our large enterprise customers to view, track, order, and talk with Lenovo representatives.
This platform would only be available to our larger customers so we can plan resources accordingly. This would provide transparency on products, orders, shipment, and estimated deliveries. It would also provide a channel for customers to reorder or order new products.